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Introduction To ITIL®

Introduction To ITIL®

This is an accredited product to support self-study computer-based elearning for the ITIL® Foundation exam. The course aim to provide you with a straightforward route to becoming a fully certificated professional in your own time and at your own pace.

KEY LEARNING POINTS

  • Provides an overview of ITIL®, what it is, where it is used.
  • innovative leading-edge e-learning developed by industry experts.
  • A cost-effective solution for both individuals and organisations.
  • This introduction is the start of the path into IT Service Management and the first step to enable candidates to progress on to further levels within the ITIL® qualifications framework.
  • Online learning gives you the freedom to access from any location.
  • Enables all staff working within an IT environment to appreciate the structure to Information Technology Service Management.

ADVANTAGES OF THIS COURSE

  • 2 modules with associated interactive lessons.
  • Notes to support each lesson to consolidate the learning.
  • Module level exam simulation directly aligned to the ITIL® syllabus.
  • Online support, forums, chat and progress reports.
  • Interactive exercises to assist with knowledge retention.

ITIL® eLearning courses are run in association with SPOCE Project Management Ltd.

The Swirl™ logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.

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Units of Study

  • Getting to grips with ITIL Terminology
  • What is IT Infrastructure Library?
  • Why is ITIL so successful?
  • ITIL Lifecycle Core
  • Foundation Certificate in IT Service Management
  • Definition of a Service.
  • Concepts of Service Management
  • Need and Source for Best Practice
  • What is a Service
  • Types of Service
  • Who are Stakeholders?
  • Key Definitions
  • What are Processes?
  • Functions and Roles
  • Key Roles?
  • The RACI Matrix

Curriculum

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Course fee

£50£100.00
14-days Money back
  • Lectures 0
  • Quizzes 0
  • Duration 30 hour
  • Skill level All levels
  • Max Students 1000
  • Language English

COURSE CODE

EC112573

TYPE

Online Course

COURSE ACCESS

3 Months

EXAMS INCLUDED

No

CERTIFICATION

    No

SYSTEM REQUIREMENT

PROCESSOR

1 gigahertz (GHz)

RAM

1 GB

OPERATING SYSTEMS

Windows 7 Windows 8 Windows 10 Mac OS

BROWSERS

Internet Explorer 8 or above Google Chrome Safari 6 or above

COMPATIBILITY

Windows, Mac, iPad, Android
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0330 0240 989